Privacy Policy

This website is operated by Primework Group sp. z o.o., a company registered in Poland. Fabryczna 18 Street, 05-077 Warsaw, Poland. NIP PL9522256743. KRS 0001108581. Email support@primevibe.io. We are the data controller for the data described below.

Contact form. Your name, email address, and whatever you write in the message. Used to reply and to prepare a quote if you asked for one. Legal basis: performance of a contract, or our legitimate interest in responding to business enquiries.

Chat assistant. The messages you send, the replies, an anonymous visitor identifier stored in your browser, and your email address if you give it. Used to answer your question and pass the conversation to a person if the assistant can't help. Legal basis: legitimate interest in operating customer support. Conversations are processed by a third-party AI provider — see section 4.

Browsing. If you agree to analytics cookies, Google Analytics collects which pages you view, how you arrived, approximate location from your IP address, and device and browser type. Legal basis: your consent, withdrawable at any time.

Server logs. IP address, time of request, page requested. A technical necessity of running a website, used for security and diagnosing faults. Legal basis: legitimate interest in keeping the site secure.

Clients. Contact details, billing details, and the content of our correspondence and project files. Legal basis: performance of our contract and our legal obligation to keep accounting records.

We don't sell your personal data, share it with advertisers, or use it to build a marketing profile. We don't make automated decisions about you with legal or similarly significant effects — the chat assistant answers questions, it doesn't decide anything about you.

• Lovable Cloud (Supabase infrastructure) — hosting this website and its database
• Anthropic (Claude) and OpenAI — processing chat messages and generated content
• Google (Google Analytics) — analytics, only with your consent. Google is located in the United States
• Our email provider — sending and receiving contact form email

We also disclose data where legally required, for example to tax authorities or in response to a lawful request from a public authority.

Transfers outside the EEA. Some providers are based in the United States or process data there. Those transfers rely on appropriate safeguards under the GDPR. You can ask us for details.

Please don't put sensitive information in the chat. The assistant is for general questions about our services. Don't send health information, identification numbers, payment details, or anything confidential through it. Ask for a person and we'll arrange a proper channel.

Contact enquiries 24 months from your last message. Chat conversations 12 months. Analytics data as configured in Google Analytics, currently 14 months. Server logs 30 days. Client records and invoices as long as required by Polish accounting and tax law, currently five years from the end of the relevant tax year.

Under the GDPR you can access your data and get a copy, have inaccurate data corrected, have it deleted where we have no overriding reason to keep it, restrict how we use it, object to processing based on our legitimate interests, receive it in a portable format, and withdraw consent where we rely on consent. Email support@primevibe.io. We respond within one month.

If you think we've handled your data improperly you can complain to Prezes Urzędu Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl, or to the authority in your own country.

This site and our services are for businesses. They aren't directed at children and we don't knowingly collect data from anyone under 16.

If we change this policy we'll update the date at the top. If the change is significant we'll say so on the site.

support@primevibe.io